配送について

Q配送業者について
A現在、佐川急便のみのお取扱いとなります。
また、海外へはEMSでの配送となっております。

ご注文確定後、3~5営業日以内に発送いたしております。

Currently, only Sagawa Express is available.
In addition, overseas delivery is by EMS.

After confirming your order, we will ship within 3-5 business days.
We are closed on weekends and holidays.
Q送料について
A[国内]
一律1000円
※北海道、沖縄のみ1500円

[国外]
アジア 3000円
オセアニア 4100円
北・中米 4100円
中近東 4100円
ヨーロッパ 4550円
南米 6500円
アフリカ 6500円
その他地域 6500円
※国外のお客様においては、日時指定はお受け出来ません。
 予めご了承下さい。

[About shipping fee]
[Domestic]
Uniform 1000 yen
* Hokkaido and Okinawa only 1500 yen

[Overseas]
Asia 3000 Yen
Oceania 4100 yen
North / Central America 4100 yen
Middle East 4100 yen
Europe 4550 yen
South America 6500 yen
Africa 6500 yen
Other areas 6500 yen
* Customers outside Japan cannot specify the date and time.
Please understand in advance.

購入キャンセルについて

Q【購入・支払いについて】
Aご注文確定後に注文内容や決済方法の変更はできません。

「なんらかの理由で決済できませんでした」と表示され、購入ができない場合
過去に商品代金の未払い履歴がある方などは利用できない可能性があります。
*審査の基準は公開しておらずショップ側にも知らされておりません。
*ご質問いただいてもお答えすることができませんので恐れ入りますが、その他の決済方法にてお手続きください。

[Purchase / Payment]
Regarding change of payment method, it is not possible to change the order contents or payment method after confirming the order.
Please contact us from CONTACT.
We will cancel your order once, so please order again.
Please note that we will not be able to secure inventory if the ordered products are sold out.

If you can't make a purchase with the message "Could not be settled for some reason" is displayed
Those who have a history of unpaid product prices may not be able to use it.
* Judging criteria have not been disclosed and are not known to the shop side.
* We are sorry that we cannot answer any questions, but please use other payment methods.
Q【キャンセル・返品について】
A商品が不良品の場合、または誤配送の場合のみ、返品をお受けいたします。
お客様都合での商品の返品は承れません。あらかじめご了承ください。

また BASEのシステム上、部分的なキャンセル処理を行えません。
お手数ですがCONTACTよりキャンセルのご連絡をお願いします。
こちらで全キャンセルを行いますので、その後新たにご購入ください。

検品には努めておりますが、商品が届きましたら必ず3日以内に商品をご確認ください。
商品到着時に破損が見られた場合は、CONTACTより不良箇所をご連絡ください。
*商品到着より3日以内で未使用に限り新品と交換させていただきます。
*完売商品の場合は返金をさせていただきます。
*着用・ご使用後の商品に交換は承っておりません。
*到着後3日を過ぎた場合、送料をご負担いただきますのでご了承ください。

[About cancellation / return]
We will only accept returns if the item is defective or in case of incorrect delivery.
We do not accept returns of products for the convenience of our customers. Please note.
In addition, due to the BASE system, partial cancellation processing cannot be performed.
Sorry to trouble you, but please contact us from CONTACT to cancel.
All cancellations will be made here, so please purchase again.

We make every effort to inspect the items, but please be sure to check the items within 3 days once they arrival.

【その他】

Q営業日・採寸・住所について
A<営業日について>
月曜〜日曜10:30-19:30

<商品採寸について>
衣類はすべて平台に平置きし、外寸を測定しております。
商品やデザインによっては若干の誤差が生じますので、予めご了承ください。

<マンション名について>
マンションにお住まいの方は、お届け先ご住所に必ず「マンション名」のご記入をお願いいたします。
マンション名が不明の場合、お届けに日数がかかってしまう場合や返送となってしまいますのでご留意下さい。


Monday-Friday 10: 30-19: 30
* Saturdays, Sundays and public holidays are closed.


All clothes are placed flat on a flat stand and the outer dimensions are measured.
Please note that some errors may occur depending on the product and design.


If you live in an apartment, please be sure to enter the "Apartment name" in the delivery address.
Please note that if the condominium name is unknown, it may take several days for delivery or the item will be returned.
Qお問い合わせについて
ACONTACTよりお問い合わせを頂いてから2~3営業日以内にご返信致します。

決済後に確認のメールが届かない場合
ご注文後には自動メールをお送りしてします。
自動送信されるメールの送信元アドレスは、[email protected]です。
迷惑メールフォルダ等もご確認下さい。

また携帯電話のメールアドレスをご利用の場合
迷惑メールフィルタ機能によりBASEから送信したメールが自動的に受信拒否されている可能性があります。
[email protected] をメールアドレス指定受信、もしくはthebase.in をドメイン指定受信に設定頂くようお願いします。尚、自動送信メールは再送することが出来ません。

We will reply to you within 2-3 business days after receiving your inquiry from CONTACT.

If you do not receive the confirmation email after payment
We will send you an automatic email after your order.
The sender address of the automatically sent mail is [email protected].
Please check the junk mail folder etc.

If you use your mobile phone's email address
The email sent from BASE may be automatically rejected by the junk email filter function.
Please set [email protected] to specify the email address, or set thebase.in to specify the domain. In addition, the automatically sent mail cannot be resent.

Privacy Policy

The store(or “we”, “us”, or “our”, as the case may be) recognizes the importance of your personal information, and complies with the Act Concerning Protection of Personal Information (hereinafter referred to as “Act”) and properly treats and protects your personal information in accordance with this Privacy Policy (hereinafter referred to as “Policy”).

1. Definition of personal information
As used in this Policy, “personal information” shall mean personal information defined pursuant to Article 2.1 of the Act, meaning information pertinent to existing individual, which can personally identify a specified individual by its name, birth date, or other description contained in such information (including those which can easily collate other information to personally identify a specified individual), or those containing personal identification code.
2. Purpose of personal information
The store shall use your personal information to:
  • (1) provide our services;
  • (2) give guidance and respond to inquiries in connection with our services;
  • (3) give guidance relating to our goods and services;
  • (4) cope with a violation of our rules and regulations or the terms and conditions, or polices (hereinafter referred to as “Rules”) in connection with our services;
  • (5) notify you of any change in Rules relating to our services;
  • (6) facilitate improvement of our services and development of new services;
  • (7) generate data processed for statistical purposes and made anonymous, which cannot be personally identifiable in connection with our services; and
  • (8) accomplish purposes incidental to purposes as set forth above.
3. Change of purposes of use of personal information
The store reserves the right to change the purposes of use of personal information for as long as it will continue to remain relevant, and notify you of, or make it public such change.
4. Restriction on use of personal information
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not use your personal information except as required to accomplish the purposes of use without your consent, unless:
  • (1) required by the applicable laws and regulations;
  • (2) it is necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent;
  • (3) it is particularly necessary to improve public health and facilitate sound education for children, and it is difficult to obtain your consent; or
  • (4) it is necessary for us to cooperate with state or local government or its agency in carrying out their statutory duties and functions, and it is detrimental to carry out of them if your consent needs to be obtained.
5. Proper collection of personal information
We shall collect personal information, and shall not collect personal information by false or otherwise illicit means.
6. Security of personal information
The store shall carry out necessary and proper supervision over its employees, in order to secure your personal information against risk of loss, destruction, alteration, and leaking of your personal information. If we subcontract, wholly or partially, treatment of your personal information, we shall carry out necessary and proper supervision over a subcontractor.
7. Provision to third parties
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not provide to third parties your personal information without your prior consent, except for cases where:
  • (1) we provide personal information as a result of subcontracting, wholly or partially, treatment of your personal information to the extent necessary to accomplish the purposes of use of personal information;
  • (2) your personal information is provided by way of merger or amalgamation, or other events of business transfer; and
  • (3) your personal information is shared with third parties in accordance with the Act.
8. Disclosure of personal information
If we are required by you to disclose your personal information pursuant to the Act, we shall promptly disclose it to you, after identifying that such request has been submitted by you (if such information does not exist, we shall notify to that effect.), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
9. Correction of personal information
If we are required by you to make a correction, addition, or deletion (hereinafter referred to as “Correction”) of your personal information by reason that such information is untrue, we shall promptly carry out investigations to the extent necessary to accomplish the purposes of use thereof after identifying that such request has been submitted by you, and make a Correction based on the results thereof, and you shall be notified thereof (or we shall notify you if we shall not make any Correction), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
10. Suspension of use of your personal information
If we are required by to you to suspend use of or delete (hereinafter referred to as “Suspend”) your personal information by reason that such information is treated for any purpose other than those which are made public, or is obtained or collected by false or otherwise illicit means, and we found that such request is reasonably acceptable, we shall promptly Suspend use of your personal information after identifying that such request has been submitted by you, you shall be notified thereof, unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
11. Use of Cookie or other technologies
  • (1) Cookie or other similar technologies may be used for our services. These technologies shall be useful to grasp the status of how our services are used to make them better. If you do not want the benefits of Cookies, you may be able to opt-out by changing the configuration of your web browser, in which case you may not be able to use any part of our services.
  • (2) We use in our services Google Analytics provided by Google LLC, to investigate and analyze the information including customers’ usage of our services. For information on the mechanism of data collection and processing under Google Analytics and for other detailed information, please visit the sites provided by Google LLC.
    Google Analytics Terms of Service
    https://marketingplatform.google.com/about/analytics/terms/us/
    How Google uses information when customers use Google partners’ sites or apps the Service
    https://policies.google.com/technologies/ads?hl=en-US
    Google Privacy Policy
    https://policies.google.com/privacy?hl=en-US

    If you do not want your data to be used by Google Analytics, please use Google Analytics opt-out add-on provided by Google LLC.

    Google Analytics opt-out add-on
    https://tools.google.com/dlpage/gaoptout?hl=en
  • (3) Our services enable "Google Analytics’ Function for Advertising" and use the following features and use third-party cookies such as the DoubleClick cookie for advertisement and site improvement.

    ・Google Analytics Remarketing
    ・Google Analytics User Attribution Reports and Interest Reports

    This allows our services to use Google Analytics cookies for the analysis of approximate understanding of your age, gender, browsing history, and trends in interest in our services.

    If you do not want "Google Analytics’ Function for Advertising" to be used, you can disable its tracking function by your settings. You can disable it by installing the "Google Analytics opt-out add-on" in your browser.
12. Inquiries
If you have request for disclosure, opinion, question, complaint, or other inquiries about treatment of your personal information, please inform us at our Information Desk as specified in “Notation Based on the Specified Commercial Transaction Act” herein or make an inquiry by filling up an Inquiry Form contained in our store page.
13. Continuous efforts
We shall review the status of operation how your personal information is being treated on a regular basis, and use our best efforts to make them better, and modify this Privacy Policy from time to time.